First things first – your privacy is important to us. We take your trust in Wayultra Training Solutions very seriously and are committed to protecting and safeguarding your personal data.

This document has been prepared to allow our customers and partners a transparent understanding of how we gather, store and process data.

The prime purpose of collecting your data is to book you on a course and provide post-course customer service, assist with license application and offer job opportunities. The data we collect allows us to notify and update you whenever necessary.

This Privacy Statement (the 'Statement') explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. Please read this Statement carefully to understand how Wayultra Training Solution may collect, use and share your personal information. The terms 'we', 'us', or 'Wayultra Training Solution' are each intended as a reference to Wayultra Training Solution.

We collect the following personal information you voluntarily provide to us in connection with booking a course.

• Full Name
• Home or Office Address
• Email
• Phone Number
• Employment History
• ID Documents

We may also request you to provide us with ID Documents and Address proof for virtual SIA License linked courses.

Wayultra Training Solution does not target and is not intended to attract children under the age of sixteen. All Wayultra Training Solution courses can only be attended by adults aged 18 or over. Although visitors of all ages may navigate through our websites or use our app, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child's account/booking and delete the child's personal information from our records.

To make the information in this Statement easy to understand, we have highlighted different occasions when Wayultra Training Solution could potentially collect personal information from customers. The customer interactions with Wayultra Training Solution are broken down into the following segments:

Course Information

As you gather more information about Wayultra Training Solution, you may virtually or physically visit a site that we own. Examples include browsing our website, calling our sales representatives or customer support, physically visiting a Wayultra Training Solution-owned site. To learn more about courses, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites.

We collect name, email address, IP address, and information provided by cookies or similar technology.

Why: We use this information to share training course information and course dates. Additionally, the IP address helps us to understand geographic information about our website visitors better, so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.

Course Booking

Once you have decided to book a course, we offer a way for customers to book directly from us at Wayultra Training Soltuion. When you book from us, you may be asked to provide information so that we can complete your transaction.

We collect your name, phone number, email address, delivery/shipping address, and payment information.

We may also request you to provide us with your ID documents and address proof for specific licence-linked courses if required by the training provider to help them meet the regulatory requirements.

Why: We use this information to complete your transaction, carry out any follow up with you about your booking, help with any questions, and other issues related to the training course. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you. Please note, we do not store any payment or credit card information. We only use payment information in connection with the booking process.

License Application

We may also request you to provide us with your ID documents and address proof to process your license application with your local council.

Why: We use this information to complete your DBS check and process your personal license application.

Job Offer

We collect your name, phone number, email address, driving license and bank account details.

Why: We use this information to match you with temporary and permanent job openings and pay you.

Using Wayultra Training Solution Services

There are four main reasons we collect information from you:

• To book you on a course of your choice.
• Notify you of changes, cancellations and other changes
• Assistance with License Application
• Offer permanent or temporary work.

Functional Data:

This data is necessary to book you on the relevant course of your choice or to enable you to use a Wayultra Training Solution as a booking agent and or / staffing agency. You will not be able to opt-out from this data collection, sharing and processing if you want to make a course booking.

We collect name, email address, phone number, gender, delivery/shipping address, course details of your selection, driving license.

We may also request you to provide us with your ID documents and address proof if required by the training provider to help them meet the regulatory requirements.

Why we collect Functional Data: We collect this information to book you on the training course of your selection, provide post-course customer service, notify you when there are updates about your course (example change of course location, cancellation of a course, publication of your course results etc.), process your license application, and provide you with job opportunities.

We also collect this information to guide product improvement and customer support decisions, which is our legitimate interest.

Getting Help from Wayultra Training Solution

From time to time, you may decide to contact our Customer Service Team for assistance with any of our services. To be able to offer you the best service possible, we may collect specific data from you to help you provide better service.

We collect: This may include contact information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats and other communications with Customer Service Team (including voice recording if you call Customer Service Team). Collecting the above-described information is necessary to provide customer support.

Why: We collect this information to give you the best and most efficient customer support possible. For instance, for customer inquiries, we use contact information to respond to the customer in their preferred channel (phone, email, social).

Wayultra Training Solution uses the data we collect to provide you with the services we offer, which includes using data to improve and personalize your experiences. We also use the data to communicate with you, for example, informing you about your course, job offers or services available, security and other types of updates.

We use your information for the following purposes:
- To process your course registration and payments.
- To communicate important updates about your training, including schedules and results.
- To issue certifications and verify your credentials with employers, if required.
- To improve our website and customer experience.
- To comply with legal and regulatory requirements.

Wayultra Training Solution does not and will not sell personal information about our customers. We only disclose your data, as described in this Statement. We may share information with the following types of third parties.

Third-Party Vendors: Wayultra Training Solution uses a variety of third-party vendors to carry out services like website management and hosting, shipping, credit card processing and email communications to complete a transaction, provide a Product or Service you have requested or authorized and only with vendors or agents working on our behalf for the purposes described in this Statement.

In this case, your personal information will be shared with these agents or contractors but only to perform services on behalf of Wayultra Training Solution and under this Statement. We only share your personal data as necessary, and we will only work with third parties who have signed a Data Use Agreement with us that commits them to proper practice where Data Protection and Privacy are concerned.

For questions about third-party vendors, please send an email info@wayultratraining.com

Training Providers: Wayultra Training Solution will share your data with the provider of your course. This is necessary for administrative and record keeping purposes, i.e. your course registration, exam registration and course attendance.

Awarding Organizations: Wayultra Training Solution will share your personal data with relevant Awarding Organizations. This is necessary for your course registration, exam registration and any error corrections.

Employers: Wayultra Training Solution will share your data with potential employers based on your preferences.

Compelled Disclosure: When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.

Security

Wayultra Training Solution is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information collect, no security system is impenetrable.

While no Service is completely secure, Wayultra Training Solution takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We also ensure that our third-party data center vendors provide adequate security measures. Additionally, your data is protected with encryption, such as SSL, during transition over the Internet.

Storage

Personal data collected by Wayultra Training Solution may be stored in data centers where we host our website.

Retention

Wayultra Training Solution will retain your personal information for as long as we deem it necessary to enable you to use the website and your Wayultra Training Solution, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines.

If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to info@wayultratraining.com.